Gender matters in the global outsourcing of service work
本文从性别视角分析服务外包到发展中国家的现象，以呼叫中心、共享服务中心和ICT行业为例，质疑全球资本主义变化为女性带来新机会的说法，提醒谨慎看待性别不平等减少的假设。
This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT‐enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities.